We advise you to make complaints known to us first by emailing. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting webshop keur. From 15 February 2016 It is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at HTTP://EC.EUROPA.EU/ODR. If your complaint is not yet pending elsewhere, you are free to deposit your complaint via the European Union platform.